Terms of reference
The Ombudsman provides, free of charge, an accessible, informal and speedy dispute resolution process to Policy Holders who have disputes with their Insurers where those disputes fall within the Ombudsman’s jurisdiction.
The Ombudsman provides, free of charge, an accessible, informal and speedy dispute resolution process to Policy Holders who have disputes with their Insurers where those disputes fall within the Ombudsman’s jurisdiction.
Data must be understood in the correct context and it is therefore necessary to record some words of explanation in relation to these statistics.