annual report 2019
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Insurer Statistics - Overview
Please note
A complaint closed "on transfer" refers to a complaint where the complainant did not first approach the insurer to resolve the complaint. In such a case the insurer is given an opportunity to resolve the complaint directly with the complainant and, if the complaint is resolved at this stage without OSTI's intervention, the complaint is closed "on transfer" and is excluded from the statistics.
The Statistics for ABSA Insurance Co Ltd include statistics for ABSA Idirect and ABSA Insurance Risk Management Services Limited.
The Statistics for Old Mutual Insure include statistics for Iwyze and Mutual & Federal Risk Financing.
The Statistics for ABSA Insurance Co Ltd include statistics for ABSA Idirect and ABSA Insurance Risk Management Services Limited.
The Statistics for Old Mutual Insure include statistics for Iwyze and Mutual & Federal Risk Financing.
Legend
@ New licence
# Cancellation of licence
% Change of name
$ Run-off of business
* Not on OSTI member list
** Excludes commercial complaints