Office Statistics

Finalisation per Period

2019

Of the cases closed by OSTI: 56% are closed within 4 months, 20% within 4-6 months, and 24% take longer than 6 months to close.

0 %
finalised within
0
months
0 %
finalised between
4 - 0
months
0 %
finalised in over
0
months

Formal Complaints Closed by Year:

2015
2015

9 944

2016
2016

8 631

2017
2017

9 962

2018
2018

9 474

2019
2019

9 167

Types of Complaints Resolved

2019

Miscellaneous

0
total closed
0
settled
0 %
ratio

Motor

0
total closed
0
settled
0 %
ratio

Home Owners

0
total closed
0
settled
0 %
ratio

Commercial

0
total closed
0
settled
0 %
ratio

Household Contents

0
total closed
0
settled
0 %
ratio

Formal Rulings against Insurers

2019
CP Timber Transport / New National Assurance Company Limited (C456/18)

Types of Complaints by Cases

on matters received for 2019
0
commercial
0 %
0
home owners
0 %
0
household contents
0 %
0
other and non-claim related
0 %
0
motor
0 %

Rand value of complaints resolved in favour of insured : 2015 - 2019

A closer look at the 2019 stats

Commercial

R18 255 299

Home Owners

R14 653 628

Household

R2 958 040

Motor

R47 701 386

Non-Claim Related

R980 524

Other

R10 386 013

Rand value of complaints resolved in favour of insured - line chart

Y-Axis: Claim type value (in millions of Rand)
X-Axis: Year

Rand value of complaints resolved in favour of insured - line chart excluding motor claims

Adjusted to exclude Motor complaints
Y-Axis: Claim type value (in millions of Rand)
X-Axis: Year

Total Complaints Received and Total Complaints Closed

Total complaints received

Total complaints closed

2015
9 784
9 944
2016
10 175
8 631
2017
9 097
9 962
2018
9 779
9 474
2019
10 367
9 167
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