annual report 2019
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Office Statistics
Finalisation per Period
2019
Of the cases closed by OSTI: 56% are closed within 4 months, 20% within 4-6 months, and 24% take longer than 6 months to close.
0
%
finalised within
0
months
0
%
finalised between
4 -
0
months
0
%
finalised in over
0
months
Formal Complaints Closed by Year:
Types of Complaints Resolved
2019
Miscellaneous
0
total closed
0
settled
0
%
ratio
Motor
0
total closed
0
settled
0
%
ratio
Home Owners
0
total closed
0
settled
0
%
ratio
Commercial
0
total closed
0
settled
0
%
ratio
Household Contents
0
total closed
0
settled
0
%
ratio
Formal Rulings against Insurers
2019
CP Timber Transport / New National Assurance Company Limited (C456/18)
Types of Complaints by Cases
on matters received for 2019
0
commercial
0
%
0
home owners
0
%
0
household contents
0
%
0
other and non-claim related
0
%
0
motor
0
%
Rand value of complaints resolved in favour of insured : 2015 - 2019
Total Complaints Received and Total Complaints Closed
Total complaints received
Total complaints closed
2015
9 784
9 944
2016
10 175
8 631
2017
9 097
9 962
2018
9 779
9 474
2019
10 367
9 167