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annual report 2019
Welcome
Table of Contents
Reports
Chairman’s Report
Report by the Ombudsman
Message from CEO – COVID-19 and OSTI’s response
Finance Matters
A Statistical Analysis of Matters Closed by OSTI in 2019
OSTI’s Role in Resolving Disputes
The Fast Track Process
Same-Same, but Different… (Cell Phone Claims)
Misrepresentation after the Inception of the Policy
The Uninsured and the “Not-so-Insured”
Statistics
Explanatory notes
Office statistics
Insurer Statistics
Menu
Welcome
Table of Contents
Reports
Chairman’s Report
Report by the Ombudsman
Message from CEO – COVID-19 and OSTI’s response
Finance Matters
A Statistical Analysis of Matters Closed by OSTI in 2019
OSTI’s Role in Resolving Disputes
The Fast Track Process
Same-Same, but Different… (Cell Phone Claims)
Misrepresentation after the Inception of the Policy
The Uninsured and the “Not-so-Insured”
Statistics
Explanatory notes
Office statistics
Insurer Statistics
Results
Menu
Welcome
Table of Contents
Reports
Chairman’s Report
Report by the Ombudsman
Message from CEO – COVID-19 and OSTI’s response
Finance Matters
A Statistical Analysis of Matters Closed by OSTI in 2019
OSTI’s Role in Resolving Disputes
The Fast Track Process
Same-Same, but Different… (Cell Phone Claims)
Misrepresentation after the Inception of the Policy
The Uninsured and the “Not-so-Insured”
Statistics
Explanatory notes
Office statistics
Insurer Statistics
Ombudsman for Long-Term Insurance
Private Bag X45, Claremont 7735
Telephone: 021 657 5000
Sharecall: 086 010 3236
Fax: 021 674 0951
E-mail: info@ombud.co.za
Website: www.ombud.co.za
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