Reports and Articles
We may decline to indemnify or compensate You for Your loss, damage or any liability under this section if the risk is materially changed without Our written consent.”
During 2019, OSTI finalised a total of 9 167 formal complaints. The majority were in respect of motor vehicle claims, followed by homeowners/building claims.
The generally accepted statistic is that only 30 to 35 % of motor vehicles on South African roads are insured. This statistic is simply based on recorded data. It is my contention, however, that in reality a greater proportion of vehicles considered insured may not in fact be insured.
Short-term insurance contracts are contracts of indemnity which means that the insurer’s obligation is to place the insured back in the same financial position that he was in immediately prior to the loss or damage.
Effective communication during any crisis is crucial to maintaining trust with all stakeholders, our staff being one of them, and to restoring morale and confidence. We adopted a robust communication approach, especially as this crisis, like any other crisis, added another layer of complexity to communication with the circulation of false/fake news. Our approach has been to over-communicate; educating and informing our staff.
Despite the major challenge of this increase in dispute numbers, from 9779 received in 2018 to 10 367 in 2019, we managed to maintain our time-frames without compromising the quality of our recommendations.