Table of Contents Chairman’s Report Report by the Ombudsman Message from the CEO Finance Matters Office Statistics A Statistical Analysis of Matters Closed by OSTI in 2019 Explanatory Notes The Uninsured and the “Not-so-Insured” Misrepresentation after the Inception of the Policy Same-Same, but Different… in the Context of Cell Phone Claims The Fast Track Process OSTI’s Role in Resolving Disputes Board of Directors Staff of the Ombudsman Terms of Reference Members of the Ombudsman Scheme Useful Information about other Offices OSTI Annual Report 2019 – PDF Media Kit Menu Chairman’s Report Report by the Ombudsman Message from the CEO Finance Matters Office Statistics A Statistical Analysis of Matters Closed by OSTI in 2019 Explanatory Notes The Uninsured and the “Not-so-Insured” Misrepresentation after the Inception of the Policy Same-Same, but Different… in the Context of Cell Phone Claims The Fast Track Process OSTI’s Role in Resolving Disputes Board of Directors Staff of the Ombudsman Terms of Reference Members of the Ombudsman Scheme Useful Information about other Offices OSTI Annual Report 2019 – PDF Media Kit Table of Contents Chairman’s Report Report by the Ombudsman Message from the CEO Finance Matters Office Statistics A Statistical Analysis of Matters Closed by OSTI in 2019 Explanatory Notes The Uninsured and the “Not-so-Insured” Misrepresentation after the Inception of the Policy Same-Same, but Different… in the Context of Cell Phone Claims The Fast Track Process OSTI’s Role in Resolving Disputes Board of Directors Staff of the Ombudsman Terms of Reference Members of the Ombudsman Scheme Useful Information about other Offices OSTI Annual Report 2019 – PDF Media Kit Menu Chairman’s Report Report by the Ombudsman Message from the CEO Finance Matters Office Statistics A Statistical Analysis of Matters Closed by OSTI in 2019 Explanatory Notes The Uninsured and the “Not-so-Insured” Misrepresentation after the Inception of the Policy Same-Same, but Different… in the Context of Cell Phone Claims The Fast Track Process OSTI’s Role in Resolving Disputes Board of Directors Staff of the Ombudsman Terms of Reference Members of the Ombudsman Scheme Useful Information about other Offices OSTI Annual Report 2019 – PDF Media Kit
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