annual report 2019
Menu
Menu
2019
Key Figures
as at December 2019
0
days avg turn around time
0
formal complaints closed
0
formal complaints received
0
calls received by call centre
0
amount recovered (R)
0
complaints captured
Menu
Menu
Mission
To resolve short-term insurance complaints fairly, efficiently and impartially.
About
We resolve disputes between consumers and short-term insurers:
- in a cooperative, efficient and fair manner;
- with minimal formality and technicality;
- as transparently as possible, taking into account our obligations for confidentiality and privacy.
This involves understanding all aspects of a dispute without taking sides, and making decisions based on the specific facts and circumstances of each dispute.
Dive straight into the feedback!Login below and you can start commenting using your own user instantly