annual report 2019
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2019
Key Figures
as at December 2019
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Mission
To resolve short-term insurance complaints fairly, efficiently and impartially.
About
We resolve disputes between consumers and short-term insurers:
- in a cooperative, efficient and fair manner;
- with minimal formality and technicality;
- as transparently as possible, taking into account our obligations for confidentiality and privacy.
This involves understanding all aspects of a dispute without taking sides, and making decisions based on the specific facts and circumstances of each dispute.