as at December 2019
days avg turn around time
formal complaints closed
formal complaints received
calls received by call centre
amount recovered (R)
To resolve short-term insurance complaints fairly, efficiently and impartially.
We resolve disputes between consumers and short-term insurers:
- in a cooperative, efficient and fair manner;
- with minimal formality and technicality;
- as transparently as possible, taking into account our obligations for confidentiality and privacy.
This involves understanding all aspects of a dispute without taking sides, and making decisions based on the specific facts and circumstances of each dispute.