2019

Annual Report

2019

Key Figures

as at December 2019

0

days avg turn around time

0

formal complaints closed

0

formal complaints received

0

calls received by call centre

0

amount recovered (R)

0

complaints captured

OSTI logo Cropped Horizontal

Mission

To resolve short-term insurance complaints fairly, efficiently and impartially.

About

We resolve disputes between consumers and short-term insurers:
  • in a cooperative, efficient and fair manner;
  • with minimal formality and technicality;
  • as transparently as possible, taking into account our obligations for confidentiality and privacy.

This involves understanding all aspects of a dispute without taking sides, and making decisions based on the specific facts and circumstances of each dispute.

WP Feedback

Dive straight into the feedback!
Login below and you can start commenting using your own user instantly

Scroll to Top