Key Figures

as at December 2019

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To resolve short-term insurance complaints fairly, efficiently and impartially.


We resolve disputes between consumers and short-term insurers:
  • in a cooperative, efficient and fair manner;
  • with minimal formality and technicality;
  • as transparently as possible, taking into account our obligations for confidentiality and privacy.

This involves understanding all aspects of a dispute without taking sides, and making decisions based on the specific facts and circumstances of each dispute.

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